The Dent Trooper, LLC (“The Dent Trooper,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information you provide when you visit our website, contact us, submit a form, request an estimate, schedule service, communicate with us by phone or text message, or otherwise interact with our business.
If you do not agree with this Privacy Policy, please do not use our website or services.
1. Information we collect
Personal information
- Name
- Phone number
- Email address
- ZIP code
- Mailing or service-related address if you provide it
- Any information you include in messages, forms, or estimate requests
Vehicle and service information
- Vehicle year, make, and model
- Description of damage
- Photos or files you upload
- Appointment, estimate, scheduling, and service details
Website usage information
- IP address
- Browser type
- Device information
- Pages visited
- Referring website or source
- General analytics and advertising data collected through cookies, pixels, tags, or similar technologies
2. How we collect information
- Directly from you when you fill out a form, call, text, email, or otherwise contact us
- Automatically through website technologies such as cookies, analytics tools, and advertising tools
- From service providers that help us operate our website, communications, advertising, and customer management systems
3. How we use your information
- Respond to estimate requests and inquiries
- Review vehicle damage and uploaded photos
- Contact you about estimates, scheduling, appointments, and service updates
- Provide customer support
- Send administrative, service, or account-related communications
- Improve our website, services, and customer experience
- Measure website traffic, ad performance, and lead activity
- Maintain internal records
- Protect against fraud, abuse, or unauthorized activity
- Comply with legal obligations
4. Text messaging and mobile information
If you provide your mobile phone number, you consent to receive calls and text messages from The Dent Trooper, LLC related to your estimate request, scheduling, service updates, customer support, and other service-related communications.
Message frequency may vary. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at nathan@TheDentTrooper.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver our text messaging services.
5. How we share information
We do not sell your personal information.
We may share information with trusted third-party service providers that help us operate our business, such as providers that assist with website hosting, forms and lead capture, database and application infrastructure, text messaging and phone communications, analytics, advertising, customer support, and security and fraud prevention.
We may also disclose information:
- If required by law, court order, or legal process
- To protect our rights, property, safety, or users
- In connection with a business transfer, sale, merger, or reorganization
6. Cookies, analytics, and advertising
Our website may use cookies and similar technologies to improve functionality, understand user activity, and measure advertising performance. We may use tools such as Google Analytics and Google Ads or similar technologies to understand website traffic, marketing performance, and user interactions with our website.
These technologies may collect information such as your IP address, browser, pages viewed, time on site, and interactions with ads or website content. You may be able to manage cookie preferences through your browser settings.
7. Data security
We use reasonable administrative, technical, and organizational measures to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data retention
We retain information for as long as reasonably necessary to:
- Provide services
- Respond to inquiries
- Maintain business and legal records
- Enforce our agreements
- Comply with applicable legal obligations
- Resolve disputes
9. Third-party services and links
Our website and services may rely on third-party platforms and tools. We are not responsible for the privacy practices of third-party websites, platforms, or services. If you interact with third-party services, their privacy policies and terms may apply.
10. Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Your choices
You may contact us to:
- Request access to the personal information you have provided to us
- Request that we update or correct your information
- Request that we delete information we retain about you, subject to legal or operational requirements
- Opt out of text messages by replying STOP
12. Florida and U.S. users
The Dent Trooper, LLC operates in the United States. By using our website or services, you understand that your information may be processed and stored in the United States.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
14. Contact us
The Dent Trooper, LLC
Floral City, Florida
nathan@TheDentTrooper.com
(727) 314-2023